Alivego is the global e-commerce platform for sneakers and apparel. We have the widest selections and authenticity is guaranteed.
Founded in 2022 by a crew of enthusiasts aiming to make sneakers more accessible to all consumers, alivego is a reminder that there’s a pair for everyone, regardless of brand, price, style, size, and function.
Now established as one of the most trusted and seamless e-commerce marketplaces for sneakers and expanding into apparel and accessories, the platform offers over 3000 unique styles online and ships worldwide. Learn more at Our Mission.

alivego only sells high quality sneakers and guaranteed items in an unworn and pristine condition.

Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery.

You can trace your parcel by visiting the courier’s online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.

Please contact our customer service team if you have any problem tracking your order.

Yes, size exchange is available under the condition that the item(s) is unused and still has the alivego tags attached.

A request for exchange can be made within 7 days of the delivery date. Please state the exchange reason and your desired size when contacting our customer service team.

Please be mindful that the buyer is responsible for all shipping fees (return & reship) plus any price difference for the size change. The return address will be provided after the exchange is confirmed by our team. Once the exchange request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.

**Return of goods will not be accepted if the products/boxes are damaged/not in their original condition, or if the tags are removed.

We’re sorry that once the order has been placed, we cannot amend the order details. However, If you have changed your mind about your purchase, you have the option to cancel it before the order was shipped by messaging us on our website for the cancell ation request.

Please note that cancellation request is not 100% guaranteed and there will be a cancellation fee – 15% of the total payment (shipping included) for all cancellations.

We’re sorry to hear that the item did not meet your expectation. Please contact our customer service team so we can look into further details for you.