Step 1:
Place all return items in the box in their original packaging with their labels intact.
Step 2:
Attach the enclosed return label to the outside of your package.
Step 3:
Attach the enclosed return label to the outside of your package.
French and International Customers: Please contact [email protected] to receive a return label.
Step 4:
Send the items back to us within 14 days of receipt.
Step 5:
Upon receipt of your return, we will refund your amount in the original method of payment.
Why do I need the return form?
REFUND
If your payment was made by credit card, PayPal or instant transfer, it will be automatically refunded to the payment method originally used after the return has been successfully booked (not delivered!).
Please note: refunds usually take 14 days.
MULTIPLE ORDERS
RECEIVING RETURNS
RETURN PERIOD
The return period for orders is 14 days, starting on the date of receipt of the order.
EXCLUDED ITEMS (RETURNS)
The following items are excluded from returns: Underwear, Socks, Compression Shorts, Trading Cards & Stickers.
RECLAIMER
If your ordered item should show any damage after the return period, which is not due to everyday wear and tear, please send us a few photos of the defect, a short description and your order number via e-mail.
We will take a preliminary look at the defect and get back to you with the next steps. If you bought the item in one of our local stores, please contact the store with the item and the receipt. Unfortunately, it is not possible to process your complaint via the online store in this case.